Shipping And Handling Details For The Olfactor Candles
Please Refer To Our Retail And Wholesale Shipping Information
|Shipping Options||$0 - $50.00||$51 and over|
|USPS / UPS||$8||FREE|
|Hawaii / Alaska||Please contact us for shipping rates|
|For all wholesale orders||Costs are based on the weight of the shipment and determined at the time of shipping.|
- All of our candles come in a 100% natural, cotton, recyclable, linen pouch and is ready for gifting. If you would like to leave a gift note, please write it in the checkout message box located below your cart items before clicking “check out” and we will make sure to include it with your precious gift.
- All orders made before 12 noon are shipped the same day via USPS or UPS. Orders placed on Sundays and on holidays will be shipped the following business day. As we know how impatiently you are waiting to receive your candle buddy we do our best to deliver your order in 2 - 3 business days, but once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control and we are unable to replace missing or stolen packages at this time. As soon as the order is shipped you will be receiving an email with the order tracking information so you can keep an eye on your package until it safely reaches your doorstep. Order cancellations should be notified via email as soon as possible to prevent the order been shipped to you. All unclaimed packages are subject to a 15% restocking fee and charged freight.
- If an item arrives damaged please email us within 5 days with the damaged product pictures and the packaging so that we can issue an exchange for the damaged item.